Frequently Asked Questions
Why is no program displayed for Sky Sport 1 and Sky Sport 2?
Some channels, such as Sky Sport 1 and Sky Sport 2, only show programs on certain days, for example, when special sports events are scheduled. On days when the channels do not show any program, the program column in the TV Pro app remains empty.
How can I manage Apple AppStore or Google Playstore subscriptions?
If you want to view and manage your subscriptions on the Google Playstore, proceed as follows:
Cancel, pause or change subscriptions on Google Play
If you want to view and manage your subscriptions on the Apple AppStore, proceed as follows:
View or cancel subscriptions
Cancel, pause or change subscriptions on Google Play
If you want to view and manage your subscriptions on the Apple AppStore, proceed as follows:
View or cancel subscriptions
Sales / Allgemein
TV Pro Mediathek Kids (iPhone/iPad)
TV Pro Mediathek Kids (Apple TV)
TV Pro Mediathek (Mac)
TV Pro Mediathek (iPhone/iPad)
TV Pro Mediathek (Apple TV)
TV Pro (iPhone/iPad)
TV Pro (Apple TV)
TV Pro (Android)
World Connect (Mac)
World Connect (iPhone/iPad)
Mail Designer 365 (Mac)
Live TV (Mac)
Live TV (iPhone/iPad)
Live TV (Apple TV)
Live TV (Android)
How can I update the address or email address of my equinux ID?
Your account details such as address and email can be edited in the account management using the following link:
Edit equinux ID
Edit equinux ID
 |